Privacy Policy

Last updated: 1 July 2025

Registered Name: ACC Shipping Limited
Address: Whitehall Place, 47 The Terrace, Gravesend, Kent, DA12 2DL
Email: info@accworldwide.com
Telephone: 01474 333387

Who We Are

We are ACC Worldwide (ACC Shipping Ltd) – a global logistics and freight forwarding provider. We act as the data controller of the personal information we collect.

What Information We Collect and Why

We collect and use personal data to provide our services, support our customers, meet legal requirements, and run our business effectively.

a) To deliver our services and goods:

  • Names and contact details
  • Addresses and payment information
  • Purchase history and account details
  • Shipment instructions and tracking
  • Cookie and website usage data

b) To manage accounts and guarantees:

  • Contact and account information
  • Payment history
  • Credit and invoicing details

c) For marketing and service updates:

  • Names, company information, and contact preferences
  • IP addresses and user journey data
  • Consent records and communication history

d) To comply with legal requirements:

  • Identification documents
  • Financial transactions
  • Health and safety data

e) For recruitment purposes:

  • CVs and application details
  • Right to work and identity checks
  • Employment and education history

f) To handle complaints or claims:

  • Names and contact details
  • Case history and relevant documentation
  • Correspondence and resolution records

Our Legal Bases for Using Your Information

We rely on the following legal bases to process your data:

  • Consent – when you’ve given us permission. You can withdraw consent at any time.
  • Contract – when it’s necessary to perform a contract with you.
  • Legal obligation – to meet our regulatory and legal duties.
  • Legitimate interests – when it benefits you or us without overriding your rights.

Your Data Protection Rights

You have the right to:

  • Access your personal information
  • Ask for correction or deletion
  • Restrict or object to how we use it
  • Request a copy to transfer elsewhere
  • Withdraw your consent where applicable

To make a request, contact us using the details at the top of this page.

Where We Get Information From

  • Directly from you
  • Previous employers or referees
  • Credit agencies and fraud prevention services
  • Public sources or marketing lists
  • Our suppliers or service providers

How Long We Keep Your Information

Data Type Retention Period
Customer records 6 years after last transaction (HMRC)
Shipment documentation 6–7 years (tax/customs requirements)
Unsuccessful job applications 6 months – 1 year
Employee records Duration of employment + 6 years
Marketing contact details Until consent withdrawn or 2 years inactive
Complaint or claim records 6 years from resolution

Who We Share Your Information With

We only share data when necessary to provide services, meet legal obligations, or improve operations.

a) Our service providers (data processors):

  • HubSpot – CRM, marketing and communications
  • BrightHR – HR system and employee records
  • Microsoft Corporation – Outlook, OneDrive, and document storage
  • Google LLC – Website analytics

b) Other recipients:

  • Insurance and legal advisors
  • Financial and regulatory bodies
  • Auditors or compliance inspectors
  • Emergency services (if legally required)
  • International logistics partners (when needed to move goods)

Sharing Data Outside the UK

We may transfer data internationally when necessary for our operations. We ensure appropriate safeguards are in place using:

Organisation Location Safeguard
Microsoft Corporation USA UK Addendum to EU SCCs
HubSpot, Inc. USA UK Addendum to EU SCCs
Google LLC USA UK Addendum to EU SCCs and additional safeguards
International partners Varies UK GDPR exceptions for logistics delivery

How to Complain

If you have any concerns about how we use your personal data, please contact us first.

If you are not satisfied, you can contact the UK Information Commissioner’s Office (ICO):

ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
https://www.ico.org.uk/make-a-complaint

 

Download the Full Privacy Policy